Data protection — booking an appointment

Data controller

RM Services SARL, operator of Centre Novae – Centre Novae – 83A, rue de Luxembourg, L-8077 Bertrange. Contact: contact@centrenovae.lu.

Scope of this notice

Only the data entered on the website to book a first appointment and the related communications (confirmation, reminders). Everything relating to your consultations (file, notes, assessments, reports) is handled exclusively by the independent practitioner who sees you, under her own notice. RM Services SARL and its manager have no access to this clinical data.

Data collected

Depending on the form:

• surname, first name, date of birth;
• email, phone, postal address;
• language, age group, pathway and reason chosen, free-text reason;
• date and time of the appointment, chosen practitioner;
• advertising click identifier, only if you accepted advertising cookies.

Purposes and legal bases

Organising the appointment, passing it on to the practitioner, sending you the confirmation and reminders (pre-contractual steps at your request, Art. 6.1.b GDPR); measuring the effectiveness of our ads if you consented (Art. 6.1.a). The reason you give may reveal health information: it is processed only to direct and prepare the appointment, with your explicit consent (Art. 9.2.a). Please keep it brief.

Recipients

The chosen practitioner and, within the limits of their mission, our technical providers (website and database hosting, email delivery service, Google Workspace for calendars). They are bound by confidentiality commitments; some may be located outside the EU and are then covered by the European Commission's standard contractual clauses. No data is sold.

Retention

3 years from the last contact, then deletion. Any accounting records are kept for 10 years as required by Luxembourg law.

Your rights

Access, rectification, erasure, restriction, objection, portability and withdrawal of consent at any time, by writing to contact@centrenovae.lu. For data relating to your care, contact your practitioner directly. You may lodge a complaint with the CNPD – 15, Boulevard du Jazz, L-4370 Belvaux – +352 26 10 60 1 – cnpd.public.lu.

Security

Access restricted to authorised persons, encrypted connections and access logging.